Automatically create a comprehensive documentation-evidence pack containing key information extracted from primary Line of Business (LOB) apps and related sources to support regular review processes
Ensure the documentation pack is appropriately named, with metadata applied, and includes creation date and time within the standard name
Automatically file the pack in the customer’s audit folder and email it to the Operations-Compliance team
Solution
Utilised Ask Robert, where any approved user could request the pack by specifying the client number
Automated process executed standard LOB reports and saved them for compilation into a single PDF document
Identified key components while capturing standard reports to trigger additional automated functionalities, such as exporting a location precis based on the client’s country of residence
Cross-matched data against other LOB applications to retrieve relevant information like payment activities or annual returns
Mapped the desired human sequence and identified potential error routines, implementing appropriate error handling to prevent anomalies and flag failure events
Noted necessary permissions for the entire sequence and obtained approval for design and registration of the complete end-to-end process
Closed logical application windows to ensure accurate and efficient replays
Defined requirements for a standalone audit log
Typical Extracted Information:
Client Profile
Billing Information
Risk Profile and Dates
Statutory Documentation
Directors Registers
Share Register
Payment Activity over Recent 6 Months
Benefits
Provided a highly efficient service, capable of operating at a rate of approximately one pack creation every 2-3 minutes, with scalability through load balancing and flexibility to accommodate different record types on the fly
Saved significant administrative, managerial, and directorial time per transaction
Offered a repeatable, accurate, efficient, and auditable process
Allowed traveling Directors to request information packs for planned client visits, saving preparation time for business development trips
