Enable automation to streamline and expedite the transition away from time-consuming periodic review processes
Flatten the workload profile of regularised reviews
Enhance productivity by accomplishing more with fewer administrative resources
Solution
Collaborated with business Subject Matter Experts (SMEs) to review the existing review process
Devised a process where Robert automatically retrieves the full customer list each morning from the Practice Management System
Sequenced the event to occur automatically at 2 am, pulling either a single list or segmented lists (e.g., Personal vs. Corporate, High vs. Low risk)
Once customer number files are available, the BOT systematically reviews each, assessing key trigger indicators associated with risk, such as payments, country, dates, and watch lists
Decision-making is based on predefined rules consumed by the BOT, which can be adjusted over time to accommodate evolving experience or regulatory requirements
Benefits
Fast and Accurate:
Provides a rapid, precise, and repeatable standard for daily checks across the entire book of business
Enables processing by exception based on predefined rules
Significant Time Savings:
Saves vast amounts of administrative, managerial, and directorial time per transaction
Versatile Application:
Once the process is established, it can be repurposed as a valuable pre-onboarding tool for accurately and efficiently pre-vetting data from any Merger and Acquisition action against customised rules and data
